Shipping policy

This Shipping Policy applies to all orders placed through our online store. We aim to provide a smooth, transparent, and reliable delivery experience for all customers.

1. Shipping Costs

We offer free standard shipping on all orders.
There are no additional or hidden fees at checkout.

2. Processing & Delivery Time

Processing Time: 1–2 business days
Estimated Delivery Time: 3–5 business days (Monday–Friday)
Note: Weekends and public holidays aren't included in delivery timelines.

In total, you can expect your order to arrive within 4 to 7 business days.
Order Cut-off Time: 12:00 PM (CET)

Delivery times may vary slightly depending on carrier volume and local delivery conditions, but most orders arrive within the timeframe above.

You will receive a tracking link via email once your order has been dispatched.

3. Delivery Partners

We work with trusted logistics partners who provide end-to-end tracked delivery. Final-mile delivery is usually handled by a reliable local courier in your region.

4. Address Changes

If you need to update your delivery address, please contact our customer service team within 24 hours of placing your order. After dispatch, address changes are no longer possible.

5. Order Cancellations

You may cancel your order before dispatch at no cost. Once the order has shipped, cancellations are no longer possible.

If you wish to return an item after delivery, please see our Refund Policy.

6. Delayed or Damaged Deliveries

If your parcel arrives damaged or delayed, please contact us as soon as possible:

Email: info@luhvia.co
Phone: +31653234908

For damaged parcels, please include photos to help us resolve the issue quickly.

7. Customer Support

Customer Service Is Available:
Monday–Friday, 9:00 AM – 5:00 PM (CET)

Email: info@luhvia.co
Phone: +31653234908

Support Information: Customer service is based in the Netherlands and provides dedicated English-language customer support. We respond to all inquiries within 24 hours on business days.

8. Company Information

This online store is operated by Luhvia, registered in the Netherlands under company registration number 99493144.

For return and refund details, please see our Refund Policy.